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Return Policy


Returns
You can return your item within 7 days of receiving it. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, the ordered jewelry piece must be unused, unworn and in the same condition that you received it. It must also be in the original packaging. All earrings are exempt from being returned due to hygiene reasons. Additional non-returnable items: Gift cards.

Please contact us at hello@vdesignlab.ch and let us know why you'd like to return your purchase before returning it to us. To complete your return, we require you to please include your order number and a receipt or proof of purchase. Once we receive your e-mail, we will get in touch with you as soon as possible.

There are certain situations where no or only partial refunds are granted:
- Any item not in its original condition, damaged or with missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
We will not give any refund whenever the fault is not due to V DESIGN LAB.

Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again then contact your credit card company or bank, it may take some time before your refund officially goes through.
- If you’ve done all of the above and you still have not received your refund yet, please contact us at hello@vdesignlab.ch.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@vdesignlab.ch and send your item to: Suedstrasse, 5 Zurich CH 8008.

Shipping
To return your product, you should mail your product to:
V DESIGN LAB Jewellery by Valeria Vigliani
c/o VALERIA VIGLIANI
Suedstrasse, 5 Zurich CH 8008

You will be responsible for paying for your own shipping costs for returning your item. Shipping & transaction (credit cards, fees, etc...) costs are non-refundable. If you receive a refund, the cost of return shipping and any incurred fees will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.